Piedmont AHEC Practice Support Services

Piedmont AHEC Practice Support Services

Helping You Meet The Challenges of Outpatient Care

Services Free of Charge*

NC AHEC PRIMARY CARE TEAM –  E-LEARNING SERIES *NC AHEC Primary Care Team eLearning Series online courses are free of charge.
Piedmont AHEC seeks to strengthen the delivery of healthcare in our region, and that includes serving local practices: their physicians, their clinical staff, and their patients. Our Practice Support team is available to share our experience and expertise in clinical quality and process improvement with practices in Alamance, Caswell, Chatham, Guilford, Montgomery, Orange, Randolph, and Rockingham counties. We provide coaching and consultation in the following areas to help your practice increase profitability, improve patient health outcomes, and increase patient and staff satisfaction:

Quality Initiatives and Recognitions

CMS/Quality Payment Program (QPP), NC Medicaid Managed Care, Advanced Medical Home (AMH), Tailored Care Management (TCM), Community Health Worker (CHW) Program, Patient-Centered Medical Home (PCMH), NC HealthConnex, and more. 

  • Project plan development
  • Policies and procedures
  • Workflow redesign
  • Education 
  • Data reporting and EMR optimization
  • Application preparation and submission assistance

Electronic Medical Record Adoption, Changes, and Implementation

  • Researching available EMRs
  • Matching EMRs to your practice's needs
  • Creating an implementation timeline
  • Setting up reporting features

Panel Management

  • Understanding and right-sizing patient panels
  • Identifying high-risk patient populations
  • Pinpointing the needs of patient populations
  • Implementing a care management program 

Team-Based Care Models

  • Integrating RN Care managers, Clinical Pharmacists, Advance Practice Providers, Behavioral Health Providers, Care Coordinators, and Health Coaches
  • Annual wellness visits
  • Monitoring of program implementation and outcome

LEAN Practice Assessments and Operations Consultations

  • Practice and process assessment to identify areas of waste and opportunities for improvement in areas such as access to care
  • Strategic planning
  • New service development

Clinical Staff Training

  • Staff training needs assessment
  • On-site training
  • Competency checklists 

Patient Experience

  • Patient experience data collection and reporting
  • Identify opportunities for improvement
  • Engage staff and patients in developing improvement action plans

Ready to get started for free?

Click below to apply for free practice consulting services from your Piedmont AHEC Practice Support team. 

Apply for Free NC AHEC Practice Support Services