Practice Support Resources

Practice Support Resources

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Free practice consulting services are available from your Piedmont AHEC Practice Support team. 

Apply for AHEC Practice Support Services

Featured Online Virtual Courses

Medicaid Managed Care Webinar Series for Providers

The North Carolina Department of Health and Human Services Division of Health Benefits and NC AHEC offers two monthly evening webinar series to help prepare providers, practice managers, and quality managers for Medicaid Managed Care, going live on July 1, 2021.

Hosted by Shannon Dowler, MD, chief medical officer of the NC Division of Health Benefits, these two series will feature changing subtopics on Medicaid Managed Care on the first Thursday of each month and Clinical Quality on the third Thursday of each month through June 2021.

Register or Get Series Event Information

Advanced Medical Home Webinar Series

Beginning in December 2020, a new Medicaid Managed Care webinar series on the Advanced Medical Home (AMH) program will provide Medicaid primary care practice staff and clinicians with more information on North Carolina’s AMH model and how to function at the highest AMH Tier possible when Medicaid Managed Care went live in July 2021. 

The series is designed to support practice managers, quality improvement professionals, care coordinators, and others within your practice who are responsible for meeting the NC Medicaid AMH Tier 2 or 3 requirements. This series will occur on the second Thursday of each month, beginning in December 2020 and continuing through May 2021.

Register or Get Series Event Information

Advanced Medical Home Resources

Opioid Education for Community Health Workers Series

Opioid Education for Community Health Workers Online Series

This online series contains four learning modules that address the unique role that Community Health Workers play when helping clients with substance use disorder. Faculty for these courses are from various disciplines and currently care for individuals dealing with opioid addiction. These include behavioral health specialists, peer support specialists, community navigators, primary care physicians, and emergency medical services. Courses in this series are free of charge.

Choose a course below to begin registration:

Primary Care Team Series

The NC AHEC Primary Care Team e-Learning Series provides online courses designed to enhance the role of medical assistants and other care team members within primary care practices. Information is innovative, affordable, and on-demand. Watch the video above for more details about this critical practice support course. Courses are free.

Choose from these courses:

Contact Your Piedmont AHEC Practice Support Team

Suzanne Lineberry

Suzanne Lineberry, MPH, Director, Practice Support

Email Suzanne


Dontae Moore

Dontae Moore, Practice Support Consultant

Email Dantae


Stephanie Walker

Stephanie Walker, MPA, TCM Practice Support Coach

Email Stephanie


Jennifer Sherrill

Jennifer Sherrill, Practice Support Consultant

Email Jennifer


Our Practice Support Partners

Provider Transition to Medicaid Managed Care

NC AHEC has partnered with the North Carolina Department of Health and Human Services and Division of Health Benefits to help transition healthcare providers to Medicaid Managed Care. We provide on-site comprehensive Medicaid Managed Care education and assistance to healthcare providers across the state. More information and resources are available on the NC Medicaid Website for Providers.

NC HealthConnex

NC HealthConnex is a state-designated health information exchange that enables one to manage population health and clinical outcomes more effectively. Let us help you navigate this platform and its new features as they roll out. With NC HealthConnex, you can access your patients’ comprehensive records across multiple providers and review labs, diagnostics, history, allergies, medications, and more. As a result, you can eliminate duplicative testing, make more efficient and accurate diagnoses, and improve coordination across all levels of care.

In-person and virtual training can be scheduled with any of the nine AHEC regions. NC HIEA and NC AHEC are collaborating to build a training library of go-at-your-own-pace video training modules that will provide NC HealthConnex participants with valuable training and use cases to support the adoption and utilization of the state-designated HIE.

CMS Quality Payment Program (QPP) and Merit-based Incentive Program (MIPS)

NC AHEC and Alliant Quality are working together to help small practices in North Carolina understand and successfully participate in the CMS Quality Payment Program (QPP) and the Merit-based Incentive Program (MIPS). This support for QPP and MIPS is available at no cost to you. You can access free online resources at or reach us for local, in-state help at

Practice Support Tool Box

Free Download: Rockingham Primary Care Initiative

PLEASE NOTE: Greensboro AHEC is now known as Piedmont AHEC. The organization’s name changed on February 1, 2023.

Remote Care in the Rock Practice Guide

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MACRA - The Quality Payment Program


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Certified EHRs

Certified Health IT Product List

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NC AHEC Digital Library

NC AHEC Library

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Controlled Substance Workbook

Download Workbook PDF