Practice Support Services

Piedmont AHEC Practice Support is essential to helping practices thrive in a value-based marketplace. We aim to train and help retain the state’s health workforce so that all North Carolinians can access high-quality, cost-effective care in all 100 counties. We accomplish training and retaining through our portfolio of practice support services focusing on 1:1 coaching and virtual educational programming to independent primary care, FQHCs, rural health centers, and health departments with primary care services.

Practice Support Services

Piedmont AHEC Practice Support Services

Working in conjunction with Piedmont AHEC, our Practice Support team offers a range of services (free of charge) to help your practice navigate changing federal and state healthcare regulations and to better position yourself to meet your goals.

Since 2010, we have helped hundreds of practices achieve higher quality outcomes, improve patient satisfaction, and create a more productive and profitable environment. Our team proudly serves the eight-county Piedmont region of North Carolina, including Alamance, Caswell, Chatham, Guilford, Montgomery, Orange, Randolph, and Rockingham counties.

Portfolio of Services

  • Collaborative Care Model Support (CoCM)
  • Practice management best practices education
  • Medicaid managed care education and issue resolution
  • Practice operational assessments (clinical workflow redesign and billing/coding guidance)
  • Quality improvement across all payor and population health initiatives, including Medicaid and Medicare
  • EHR and telehealth optimization
  • Medicaid Advanced Medical Home (AMH) tier support
  • Health Information Exchanged (HIE) training and optimization

Practice Support Resources

Featured Online Self-Paced Learning Courses

The North Carolina Department of Health and Human Services Division of Health Benefits and NC AHEC offers two monthly evening webinar series to help prepare providers, practice managers, and quality managers for Medicaid Managed Care.

The North Carolina Department of Health and Human Services Division of Health Benefits and NC AHEC offered a series of webinars and trainings to help providers, practice managers, and quality managers succeed with Medicaid Managed Care.  Archives of past webinars including recordings and presentation slides are available here.

This online series contains four learning modules that address the unique role that community health workers play when helping clients with substance use disorders. Faculty for these courses are from various disciplines and currently care for individuals dealing with opioid addiction. These include behavioral health specialists, peer support specialists, community navigators, primary care physicians, and emergency medical services. Courses in this series are free of charge.

Choose a course below to begin registration

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Contact Your Piedmont AHEC Practice Support Team

Practice Support Tool Box

FREE DOWNLOAD: ROCKINGHAM PRIMARY CARE INITIATIVE

English Patient Materials (PDF)

Spanish Patient Materials (PDF)

Full Practice Guide (PDF)


CERTIFIED EHRS

Certified Health IT Product List

PIEDMONT AHEC DIGITAL LIBRARY

Piedmont AHEC Library

 

PIEDMONT AHEC PRACTICE SUPPORT FREE TIP SHEET CATALOG

Piedmont AHEC Practice Support Free Tip Sheet Catalog